Monday, August 28, 2006

UCE: Part 5 – SORBS blocking issue finally resolved

I just wanted to let everyone know that the SORBS DUHL inappropriate blocking of a customer static IP address has finally been resolved. I won't rehash all of this again, expect to link up my last post on the subject and provide a few suggestions.

It seems like the key to working with SORBS is to just accept the fact that they are virtually non-responsive. Know going in that it's going to take 1 to 2 months to resolve, then find a work-around, implement it, and hope.

The three big things NOT to do are:
1) Don't re-submit for delisting - even if the only response they provided was automated and promised you a quick turn-around.
2) Don't try calling or emailing anyone directly. Even if you find a contact, no one else I talked to could actually engage them.
3) Most importantly, if you're going to complain publicly, do it as anonymously as possible. Meaning, don't provide the domain name in question in the complaint. Just follow these three simple rules, and eventually you'll get delisted.... Hopefully... Maybe... Fun times.

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