Lotus Symphony: Free is Good, but familiar is better

With the Lotus Symphony announcement, we have another Office suite to offer our SMB clients. Having more options is always good. Unfortunately in the past - the "freeness" of OpenOffice, or Google apps - hasn't really caught on among our clients. I don't know if it's because Google apps are so inconsistent in terms of look-and-feel (today we can do X, but tomorrow X is gone), or if it's because OpenOffice has some perception issues - but everyone seems to choose some version of Microsoft office.

Moving forward hopefully that will change. But for now at least - the takeaway seems to be that free is good, but familiar is better.