DST: A Rollout in Review

The DST change came and went this past weekend largely without incident. While our testing suggested that this would be the case –as with all things, hindsight is 20/20. So with the benefit of hindsight, I wanted to take a minute here and highlight a few items, as well as hit on some opportunities for improvement.

Successes:

• The DST Rollout was completed for all managed clients on schedule
• 100% of servers processed the time change without incident
• Less than 2% of end-user systems failed to receive respective DST updates (primarily laptops)

Despite the fact that this was largely painless for our clients, there were a number of opportunities for improvement, and in unexpected areas at that. Most notable items… the client on-boarding process. There will be more to follow on that topic. There were also some notable vendor misses that our testing either caught, or highlighted, but for which no solution was available.